r77 Privacy Policy – Your Data, Your Rights

1Introduction

This privacy policy applies to all users of the r77 platform, including the website at r77.best and the r77 mobile application. When we say "r77", "we", "us" or "our", we mean the r77 platform and the company behind it. When we say "you" or "player", we mean anyone who visits, registers on or uses r77 in any capacity.

By creating an account on r77, making a deposit, playing any game or simply browsing our website, you acknowledge that you have read and understood this privacy policy. If you do not agree with how r77 handles your data, please do not use our platform. We have written this policy in plain English so that every r77 player in Bangladesh can understand it without needing a law degree.

r77 is committed to handling your personal information responsibly. We only collect what we need, we store it securely and we never use it for purposes that we have not disclosed to you. This is a core part of how r77 operates and it is something we take very seriously.

2Data We Collect

When you use r77, we collect different types of information depending on how you interact with the platform. Here is a clear breakdown of what r77 collects:

• Registration data — when you create your r77 account, we collect your name, date of birth, phone number, email address and the password you choose. This information is essential for setting up and securing your account.
• Identity verification data — r77 may ask you to provide a copy of your national ID card, a selfie or proof of address to verify your identity. This is required to prevent fraud and comply with regulations.
• Financial data — when you deposit or withdraw funds on r77, we collect transaction details including the payment method used (bKash, Nagad, Rocket or USDT), transaction amounts, dates and reference numbers. We do not store your full mobile banking PIN or password.
• Gaming activity data — r77 records your betting history, game preferences, session durations and win/loss records. This data helps us improve the platform and detect unusual activity.
• Device and technical data — when you access r77, we automatically collect your IP address, browser type, operating system, device model, screen resolution and language settings. This helps us optimise the r77 experience for your specific device.
• Communication data — if you contact r77 support through live chat, email or any other channel, we keep records of those conversations to improve our service and resolve disputes.

3How We Use Your Data

r77 uses your personal data for specific, legitimate purposes. We do not collect data for the sake of collecting it. Every piece of information we gather serves a clear function:

• Account management — your registration data allows r77 to create, maintain and secure your player account. Without this data, we simply cannot provide you with our services.
• Payment processing — your financial data is used to process deposits and withdrawals on r77. We share the minimum necessary information with our payment partners to complete these transactions.
• Identity verification — r77 uses your verification documents to confirm your identity, prevent underage gambling and comply with anti-money laundering requirements.
• Platform improvement — your gaming activity and technical data help r77 understand how players use the platform. We use this information to fix bugs, improve performance and develop new features that our players actually want.
• Security and fraud prevention — r77 analyses account activity patterns to detect and prevent fraud, money laundering, bonus abuse and other prohibited activities. This protects both individual players and the r77 community as a whole.
• Customer support — your communication data helps our support team resolve your issues efficiently and maintain a record of previous interactions so you do not have to repeat yourself.
• Promotional communications — with your consent, r77 may send you information about new games, bonuses and platform updates. You can opt out of these communications at any time through your account settings.

4Data Sharing

r77 does not sell, rent or trade your personal information to third parties for their marketing purposes. That is a firm commitment. However, there are limited circumstances where r77 may share your data with trusted partners:

• Payment processors — r77 shares necessary transaction data with bKash, Nagad, Rocket and other payment providers to process your deposits and withdrawals. These partners only receive the minimum information needed to complete the transaction.
• Game providers — the third-party game developers whose games appear on r77 may receive anonymised gameplay data for the purpose of game performance monitoring and fair play verification.
• Regulatory authorities — if required by law, r77 may disclose your personal data to regulatory bodies, law enforcement agencies or courts. We will only do this when we are legally obligated to comply.
• Service providers — r77 works with trusted technology partners for hosting, analytics and customer support tools. These partners are contractually bound to protect your data and use it only for the purposes we specify.

In all cases, r77 ensures that any third party receiving your data is bound by appropriate confidentiality and data protection obligations.

5Data Storage and Security

r77 takes the security of your personal data extremely seriously. We use multiple layers of protection to ensure that your information remains safe from unauthorised access, loss or misuse.

• All data transmitted between your device and r77 is encrypted using SSL/TLS technology. This means that even if someone intercepts the data in transit, they cannot read it.
• Your password is stored using one-way hashing. Even r77 staff cannot see your actual password. If you forget it, you must reset it — we cannot retrieve it for you.
• r77 stores your data on secure servers with restricted access. Only authorised personnel with a legitimate business need can access player data, and all access is logged and monitored.
• We conduct regular security audits and vulnerability assessments to identify and fix potential weaknesses in our systems before they can be exploited.

r77 retains your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes and enforce our Terms and Conditions. If you close your r77 account, we will delete or anonymise your data within a reasonable timeframe, unless we are required by law to retain it longer.

6Cookies and Tracking

r77 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help r77 remember your preferences and understand how you use the site.

• Essential cookies — these are required for r77 to function properly. They handle things like keeping you logged in, remembering your language preference and ensuring secure page navigation. You cannot disable these without breaking the site.
• Analytics cookies — r77 uses analytics tools to understand traffic patterns, popular pages and user behaviour. This data is aggregated and anonymised, meaning it cannot be traced back to you personally.
• Preference cookies — these remember your settings and choices on r77, such as your preferred game category or display options, so you do not have to set them every time you visit.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of r77 and degrade your experience on the platform.

7Your Rights

As an r77 player, you have specific rights regarding your personal data. We respect these rights and will always respond to legitimate requests in a timely manner:

• Right to access — you can request a copy of all personal data that r77 holds about you. We will provide this within 30 days of your request.
• Right to correction — if any of your personal data on r77 is inaccurate or outdated, you have the right to ask us to correct it. You can also update most information directly through your account settings.
• Right to deletion — you can request that r77 delete your personal data. We will comply unless we are legally required to retain certain information.
• Right to withdraw consent — if you previously gave r77 consent to send you promotional messages, you can withdraw that consent at any time.
• Right to complain — if you believe that r77 has mishandled your personal data, you have the right to raise a complaint with us directly or with the relevant data protection authority.

To exercise any of these rights, contact r77 support through live chat or email. We will verify your identity before processing any data request to prevent unauthorised access.

8Protection of Minors

r77 does not knowingly collect personal data from anyone under the age of 18. Our platform is strictly for adults only. If we discover that a minor has created an account on r77, we will immediately close the account and delete all associated personal data.

If you are a parent or guardian and you believe that your child has registered on r77 without your knowledge, please contact our support team immediately so we can take appropriate action.

9Policy Updates

r77 may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify you through the r77 platform or via email. The "last updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this privacy policy periodically. Your continued use of r77 after any changes have been published means you accept the updated policy.

10Contact Us

If you have any questions, concerns or requests related to this privacy policy or how r77 handles your personal data, you can reach us through the following channels:

• Live chat — available 24/7 on the r77 website and app
• Email — [email protected]

Our team will respond to all privacy-related enquiries as quickly as possible. For data access or deletion requests, please allow up to 30 days for processing. Visit our Responsible Gaming page if you need help managing your gaming habits on r77.